Software as a service (SaaS) refers to software programs that require a paid subscription. This can include word processing or database software. IT services can connect you with the services you need and monitor the connection to help you make sure you can use it when you need it. Using software as a service sometimes includes cloud access, so your team can work remotely on their own devices should they need to. With most SaaS subscriptions, businesses receive additional IT service features, including technical support for the software.